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Corporate Social Responsibility


As a global business we are committed to continuously improving our CSR practices. To enable us to effectively achieve these objectives, TomTom has been a member of the Electronic Industry Citizenship Coalition (EICC) since 2012.

As of 1 January 2015 TomTom became a full member of the EICC. We are committed to upholding the standards as set out in the EICC Code of Conduct and have also adopted the code as part of our CSR Strategy.

Environmental compliance

TomTom recognises that climate change is one of the biggest challenges facing the world today. We believe that making smarter decisions to address this challenge requires combined efforts on the part of governments, businesses, and consumers.

Our products and services are designed to help people get where they want to be faster. They help save time, and help improve the environment by reducing carbon dioxide emissions.  We also make every effort to minimise the effects of our business activities and operations on the environment.

Our products

TomTom Portable Navigation Devices (PNDs), Fitness products and accessories are sold in over 40 countries worldwide. We also produce in-dash navigation systems and fleet management solutions. Our maps cover 35 million kilometers of road for 104 navigable countries and territories worldwide. And we develop content including smartphone and tablet apps, real-time traffic services and speed camera alerts.

Chemical substances management

TomTom products may contain up to 400 individual components and an average of 15 plastic parts that are made of a variety of materials and chemical substances. Over 100 million plastic parts are purchased annually for assembly into our products.

As part of our Corporate Environmental Product Compliance (EPC) programme, we proactively monitor the legislative and regulatory developments that apply to our products, accessories and packaging in order to establish our corporate and supplier requirements. Product environmental legislation on chemical substances is continually evolving; therefore we consistently monitor, evaluate and communicate these changes within our business and our suppliers to ensure we are current and compliant.

The quality management processes applicable for all of TomTom’s products includes policies and procedures to manage and verify compliance with the relevant legislation in the countries where our products are sold.

In this context we provide appropriate statements of compliance to our customers when requested.

The TomTom Electronic Industry Code of Conduct explicitly requires all our suppliers to provide products that comply with all the relevant legislation. We expect our suppliers to integrate environmental considerations into their supply chain management processes.

EICC Code of Conduct   

Waste take-back and recycling

TomTom is committed to a proactive global take-back strategy. As such, we are financially contributing to the collection and recycling of end-of-life TomTom products, batteries and packaging.

We assume full responsibility for our obligations under the relevant waste legislation in respect of consumer products and accessories, batteries and the packaging, while responsibility for in-dash navigation systems falls to our customers in the automotive industry under the EU End of Life Vehicles (ELV) Directive.

As an importer and producer in every country in which TomTom has a presence, we are a member of collective schemes.  Depending on the individual scheme, we report weights and quantities of products, batteries and packaging sold into the market and based on this data we calculate the costs we pay towards take-back and recycling.

In order to facilitate safe recycling, all our products are marked with information on substances or components that require special treatment in recycling or disposal.

Recycling by the numbers

In 2015 we have financed the collection and recycling of 1087 tons of WEEE, 99 tons of battery waste and 704 tons of packaging waste.

TomTom statements of compliance

These are TomTom statements on specific pieces of environmental product legislation:

Supply chain management

We maintain a high level of social responsibility towards our consumers, business customers, and suppliers. This includes setting targets to meet current industry standards for supply chain management, labour conditions, human rights, health, safety, and environment, according to the electronics industry.

We have deployed a global process based on the learnings from our first years as a member of the Electronic Industry Citizenship Coalition (EICC). The TomTom EICC Code of Conduct establishes the basic principles and standards for business conduct with which we expect our suppliers to comply with. Our major suppliers are required to sign the TomTom  EICC Code of Conduct. Moreover they are expected to implement the code as part of their own operations, and to adopt the code for their suppliers as well.

Our supply chain

Outsourcing is a key element of our business model – in fact, the assembly of PNDs, Fitness products, in-dash navigation systems, accessories, logistics and reverse logistics is entirely outsourced. Customer care and content production are partly outsourced.

Our top 20 tier 1 suppliers operate in 13 countries and employ up to 4,000 workers to produce TomTom branded products, including content and services.

We aim to forge stable, long-term relationships with our tier 1 suppliers, and indeed the majority have been our partners for more than 5 years.

Two tier 1 suppliers provide 100% of our PND, in dash system and fitness products. These suppliers assemble previously manufactured materials or components in their factories. They account for half (up to 50%) of the workers in our tier 1 supply chain.

The TomTom EICC Code of Conduct sets out our supply chain standard. It is part of our procurement process and is embedded in our new vendor selection process. We expect our suppliers to comply with this code.

Where applicable, we conduct audits of these suppliers in order to assess their compliance with the standards defined in the TomTom EICC Code of Conduct. This enables us to understand their management systems and processes and covers areas such as child labour, forced labour, discrimination, working hours and compensation, as well as health, safety and environmental performance.

We believe that a risk management approach enables us to spend our resources efficiently by identifying areas of high risk. The supplier risk profile, self-assessments and audits are all based on EICC industry-developed tools and practices, which we believe to be the most appropriate and relevant to our business and our supply chain. Using EICC tools is not only efficient for TomTom but it also sends a consistent message to our suppliers, and minimises the duplication of their effort between different customer requirements.

Get in touch

Got a question or comment about our CSR strategy? Please contact (internal.communications@tomtom.com).